This refund and exchange policy applies to all online checkers game packages and related digital content purchased through this website. This policy complies with digital goods sales regulations, Stripe payment requirements, and consumer protection regulations in Europe, the United States, and United Kingdom.

  1. Description of Digital Goods
    All products sold on this website are digital game content, including online checkers game packages, virtual features, and in-game experiences.

Upon purchase, users receive: a limited, non-transferable license to use the game, not ownership of virtual items.

Because digital goods are non-refundable once delivered, their refund policy differs from that for physical goods.

  1. General Refund Policy
    Orders are generally non-refundable in the following situations:
    Game access has been successfully delivered and activated.
    Users have begun using the game content.
    Refund requests due to personal preference, accidental purchase, or device incompatibility.
    This policy complies with industry standards for instant delivery of digital content and Stripe requirements.
    By consenting to the immediate delivery and activation of the digital content, EU consumers expressly acknowledge and agree that they waive their 14-day right of withdrawal.
    Refunds will not be granted for claims of ‘unauthorized purchases’ or purchases made by minors using your device. The account holder is strictly responsible for maintaining the security of their payment methods and account credentials.
  2. Acceptable Refund Circumstances

We may offer a refund or alternative solution in the following circumstances, depending on the actual situation:
Payment successful but delivery not completed
Package unusable due to technical malfunction
Duplicate charges or payment errors
Legal consumer protection requirements
We may prioritize technical support, account repair, or content reissue as alternatives.

  1. Refund Request Timeframe
    To request a refund, users should submit their application within 7 days of purchase, providing:
    Account email address
    Order date
    Problem description
    Relevant screenshots
  2. Refund Processing Method
    After approval:
    Refund will be returned to the original payment method.
    Processing time is typically 5–10 business days (depending on the bank and payment institution).
    Stripe processing time may affect the arrival time.
  3. Chargeback Instructions
    We recommend users contact customer service to resolve issues before initiating a chargeback.

Unsolicited chargebacks may result in:
Account access restrictions
Game license suspension
Future transaction risk control

  1. Virtual Items are Non-Refundable/Non-Exchangeable
    Because virtual items cannot be recycled or resold:
    Refunds and exchanges of virtual skins, points, or in-game rewards are not supported.
    Exchanges between virtual items or for cash are not supported.
  2. Fraud and Abuse
    We reserve the right to refuse refunds and restrict accounts if refund abuse, fraudulent activity, or unusual payment activity is detected.
  3. Legal Compliance
    This policy is enforced under the following legal frameworks:
    EU Digital Content Consumer Protection Regulation
    United Kingdom Consumer and E-commerce Regulation
    Where applicable law requires a refund, we will process it accordingly.
  4. Contact Us
    To submit a refund request, please contact:
    Email: jump@checkersorbit.com Customer service will typically respond within 24–48 hours.