Faq

Welcome to our Help Center. This page aims to provide answers to frequently asked questions regarding purchasing, using, managing your account, and paying for online checkers game packages. All content complies with digital goods sales regulations and Stripe payment compliance requirements, helping you achieve a safe, transparent, and seamless user experience.

1. Account and Login

Do I need to register an account?

Yes. To save your game progress, enable online functionality, and protect your purchase rights, you need to create an account to use the full service.

What if I forget my password?

You can click "Forgot Password" on the login page and follow the email instructions to reset it.

Can I log in on multiple devices?

Yes. The game supports cross-device use on computers, mobile phones, and tablets, and progress can be synchronized within the same account.

2. Game Packages and Usage

What do I get after purchasing?

After purchasing, you will receive one-time access to digital content, including the corresponding game package gameplay, themes, and features. You are receiving a limited license, not ownership of virtual items.

Can I transfer or sell the game package?

No. All packages are account-linked and can only be used within the platform. They are non-transferable, non-sellable, and non-exchangeable for cash.

Do I need to download the game?

Some devices support direct gameplay via a browser, while others may offer an app version, depending on your device environment.

3. Payment and Billing (Stripe Compliance)

Which payment methods are supported?

We provide secure payments through Stripe. Common supported methods include:
Credit Cards / Debit Cards
Apple Pay / Google Pay

Is payment secure?

Yes. All transactions are encrypted through Stripe; we do not store complete bank card information.

Why was my payment rejected?

Possible reasons include:
Failed to complete 3D Secure (3DS) authentication required by your European bank.
Bank risk control restrictions
Insufficient balance
Incorrect payment information
Stripe security check
We suggest changing your payment method or contacting your bank.

4 Refunds and Disputes

Can I get a refund for the game package?

Because digital goods are delivered instantly, refunds are generally not supported once content access has been enabled.

If a technical malfunction prevents the game from being used, we will assess the refund request in accordance with consumer protection regulations.
By accessing the game, EU customers expressly acknowledge the waiver of their 14-day right of withdrawal, as detailed in our Refund Policy.

How to apply for a refund?

Please submit your application via customer service email, providing:
Account email address
Order time
Problem description
Screenshot (if any)

Can I initiate a chargeback?

We recommend contacting customer service first to resolve the issue. Chargebacks without prior communication may result in account restrictions.

5. Virtual Items and Intellectual Property

Do I own any virtual items?

No. All virtual content belongs to the platform; players only have permission to use it within the game.

Can I extract game assets?

No. Copying, extracting, decompiling, or using game content for commercial purposes is prohibited.

6. Technical Issues

What to do if the game lags?

Refresh the page
Change your browser
Check your network
Update your system version

Online matchmaking failed?

Check network stability
Log in to your account again
Try a different server time slot

7. Security and Account Protection

Please do not:
Share your account
Use cheats or automated scripts
Exploit game vulnerabilities
Violations may result in account suspension or termination.

8. Account Security & Unauthorized Purchases

Users are strictly responsible for maintaining the security of their accounts and payment methods. We do not process refunds for 'unauthorized transactions' or purchases made by minors using your device. Parents and guardians are fully responsible for any charges incurred by minors.